Refund policy

Refunds

Because our Good Hair Energy Box is a curated monthly subscription, all sales are final once an order is processed. We do not accept returns on subscription boxes, trial-size items, beauty products, or accessories due to hygiene and safety reasons.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at danisekeilitz@hotmail.com.

Damaged or Incorrect Items
If something arrives damaged, defective, or incorrect, please contact me within 7 days of delivery at danise@goodhairenergy.com with photos. I’ll happily replace the item or issue a store credit when appropriate.

Subscription Cancellations
You may cancel your subscription at any time before your next billing date. Once a renewal is processed, the box for that month will still ship and cannot be refunded.

Exchanges
We do not offer exchanges on beauty products, accessories, tools, or subscription box contents.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Questions?
Email: danise@goodhairenergy.com